We are seeking enthusiastic and dedicated IT Helpdesk/IT Support candidates to join our team.
About Styl Solution
Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.
Job Description
Responsibilities
Your responsibilities will include, but are not limited to:
User Support:
- Promptly handle and resolve user support requests related to computers, computer networks, software, and peripheral devices
(e.g., UPS, printers, photocopiers, scanners, etc.). - Set up computers for new employees (including operating systems, email, printers, scanners, and commonly used software).
- All other IT matters were reported by users or assigned by supervisor
User Account Management:
- Administer user accounts on Active Directory
(e.g., create, allocate, lock accounts, update titles, assign user permissions according to company policies, and all the administrator tasks related to user’s account). - Manage software licenses and purchase required licenses as requested.
Network Administration:
- Manage and maintain the company’s internal network and branch office networks to ensure stable operations and security,
including Internet, LAN, Office VPN, switches, routers, UPS, and Wi-Fi. - Manage and maintain the company’s server room.
Camera System Management:
- Administer the company’s and branch offices’ CCTV systems.
Documentation:
- Write user guides and documentation for system and software installation and usage.
Collaboration:
- Coordinate with senior specialists to resolve complex issues.
- Deploy, upgrade, and manage office hardware infrastructure as assigned by the team leader.
- Provide support and consultation for building network/telephony infrastructure for new branch offices.
- Work with ISO team to build up and adapt to ISO processes
Qualifications
Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
- College degree or higher in Computer Science or related fields
- At least 2 years of experience in user support roles for companies with 100+ employees.
- Knowledge of computer systems and networks.
- Proven experience in troubleshooting and resolving technical issues and supporting end-users.
- Familiarity with user account management, groups, and access permissions in Active Directory.
- Proficiency in setting up, configuring, and managing LAN/WAN networks, including routing, switching, and network troubleshooting.
- Experience with configuring and managing network devices such as routers, switches, access points, and firewalls.
- Understanding of networking protocols such as TCP/IP, DNS, DHCP, and VPN.
- Experience working with Windows and Linux.
- Able to communicate in English (writing), to collaborate with overseas offices and handle technical documentation in English.
Good-to-have Skills
- Experience working with ISO processes (ISO 27K).
- Experience working and administrator ticketing system.
Benefits
STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
- An international working environment with friendly and passionate colleagues
- Onsite opportunity to Japan, and Singapore for training and supporting customer
- Meaningful work with experienced & strong technical veterans
- Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally.
As a full-time employee, you are automatically enrolled in our benefits program, which includes:
- Attractive compensation, regular assessments, and salary reviews
- Annual bonus and performance bonus
- 19 paid days off per year
- 1 WFH day per week*
- 100% salary & full social insurance during the probation period
- Premium health care insurance (PVI)
- Free lunch, snacks, coffee, and tea
- Special celebration on 8/3, 1/6, Xmas, Tet holiday…
- Outing/team-building activities (trip, sport, dinner…)
*Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
If you are ready to catapult your career to the next level, we will get you there. Please send all applications and CVs to our hiring team – hiring@styl.solutions. We look forward to working together and positioning STYL Solutions as an industry leader!
Important Note:
By submitting an application, or sending your CV to us:
a) you acknowledge that you have read, understood, and agreed to STYL’s Candidate Privacy Notice, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in the Notice; and
(b) in the event that we have received your job application or personal data from any third party under the purposes set out in the Notice, you warrant that such third party has been duly authorized by you to disclose your personal data to us for the purposes set out in the Notice.
